Privacy Policy

1. Introduction

Welcome to Vision Vistara Optics & Lasers Eye Care. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book an appointment, or use our frames store and AI virtual try-on features.

2. Information We Collect

• Personal Details: Name, phone number, email address, and shipping/billing address.
• Medical Information: Details you provide when booking appointments or uploading optical prescriptions.
• Photos for AI Try-On: Selfies or facial images you upload for the virtual try-on feature.
• Try-at-Home Request Details: Selected frames, preferred date and time, service address, contact details, and any notes you submit.
• Usage Data: IP address, browser type, pages visited, and interaction data via cookies and analytics.
• Order Information: Purchase history, cart contents, cash-on-delivery status, and delivery details.

3. How We Use Your Information

We use the collected data to:

• Provide our services, process orders, and assess try-at-home request availability.
• Check service-area coverage, eligible-frame availability, and team capacity for a try-at-home request, then contact you to confirm a visit where available. Submitting a request does not book a visit or collect a payment, deposit, or service fee.
• Schedule and confirm clinic appointments.
• Generate AI-powered previews of frames on your face.
• Communicate with you regarding orders, appointments, and support via email or WhatsApp.
• Improve our website, services, and user experience.

4. AI Virtual Try-On and Image Processing

When you use our Virtual Try-On feature:

• Your selfie is securely uploaded and processed to align the selected frame.
• We use third-party AI services (Google Gemini) for generating the preview.
• Both your original selfie and the generated preview are temporary. They are scheduled for deletion after 30 days and are ordinarily removed by our daily retention job within the following day.
• We do not use your photos to train our AI models or for any purpose other than providing you with the try-on preview.

5. Third-Party Services

We may share data with trusted third parties to facilitate our services:

• Cloudinary: For image hosting and processing (including temporary try-on images).
• Google/OpenRouter: For AI try-on generation and product data enrichment.
• WhatsApp/Resend: For sending appointment and order confirmations.
• Delivery Partners (e.g., Shiprocket): For fulfilling your orders.

6. Cookies and Tracking

We use cookies to maintain your shopping cart, wishlist, and session data. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. All data transmission is encrypted using standard protocols.

8. Your Rights

You may ask to access, correct, export, or delete your personal data. Submit an export or deletion request from My Account, or contact us using the information below. We may retain limited information where required by law or needed for tax, accounting, fraud prevention, dispute resolution, or an ongoing order; we will explain if we cannot fulfil a request in full.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at +91 7842938316 or email privacy@visionvistara.online.